why won t disney plus load

Having trouble getting Disney+ to load? You’re not alone. Many users are experiencing difficulty getting Disney+ to properly load on their device, whether it’s a mobile phone, laptop, desktop, tablet, or streaming device.

This issue can be particularly frustrating as it prevents you from accessing your favorite content. In this blog post, we’ll discuss why Disney+ won’t load, a few troubleshooting tips to try, and how to get help from Disney+ customer service if needed. Keep reading to learn more about why Disney+ won’t load, and hopefully you can get back to watching your favorite Disney content soon.

1. Poor internet connection

One of the main reasons why Disney+ might not be loading is due to poor internet connection. If you’re subscribed to an older or slower internet connection, it may not be able to provide the necessary speed and bandwidth needed to stream content from Disney+.

If you’ve recently upgraded to a faster internet connection, try restarting your router and other devices. If that doesn’t work, try streaming from another device. If you’re still having issues, it may be time to invest in a more reliable internet connection.

2. Problems with device settings

Another potential reason why Disney Plus won’t load is an issue with your device settings. Make sure the device has the latest version of the Disney Plus app, and check to see if any system updates are needed.

You may also want to double check your internet connection, as an unstable connection can prevent the app from loading. Additionally, try clearing the app’s cache and data, or even reinstalling it if all else fails.

3. Insufficient storage space

The third common reason why Disney Plus won’t load is inadequate storage space. If you don’t have enough device storage, Disney+ may not be able to store its cache on your device, resulting in an error.

To fix this, try clearing out some storage space by deleting unused apps, pictures, videos, and other files. If you still don’t have enough storage, you may want to consider purchasing a microSD card and using it to expand your storage capacity.

why won t disney plus load

4. Outdated software version

One of the most common reasons why Disney Plus won’t load is that it is running on an outdated software version. To make sure Disney Plus is running on the most up-to-date version, check for any available updates. In most cases, the updates will be shown automatically and you can just click the “update” button to get the new version. If this doesn’t work, you may need to reinstall Disney Plus or try using a different web browser.

5. Network congestion

Network congestion is another common issue that can prevent Disney Plus from loading. This is especially true for those who have internet speeds that are too slow for streaming services. Network congestion is when too many people are trying to access the same network at the same time.

This can slow down a network, causing streaming services like Disney Plus to buffer and load slowly or not at all. If other people in your household are using the same internet connection to stream, this can cause Disney Plus to load slowly or not load at all.


In conclusion, there are many potential causes of why Disney+ won’t load. From poor internet connection to a conflict between software and hardware, it can be difficult to pinpoint the exact issue. The best course of action is to reboot your device, check your internet connection, and update the Disney+ app to ensure it is running the latest version. If the problem persists, contact the Disney+ support team for further assistance.

By Barbara

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